Frequently Asked Questions

Yes. After detecting the source of a leak, we can provide repair services to fix the issue. Our technicians are skilled in various repair methods to address different types of leaks.

We can detect and repair virtually all types of residential water leaks, including plumbing leaks, slab leaks, roof leaks, window leaks, foundation leaks, and more. Our specialized equipment allows us to locate leaks in various materials and locations.

Yes. We understand that water leaks can cause significant damage quickly, so we offer emergency leak detection services. Contact us immediately if you have an active leak that needs urgent attention.

While we don't handle insurance claims directly, we can provide detailed documentation of our findings, including the source and extent of the leak, which can be helpful for your insurance claim. We recommend contacting your insurance provider for specific claim requirements.

Yes. We offer preventative inspections to identify potential leak risks before they become problems. This service is particularly valuable for older homes or properties with a history of plumbing issues.

Yes. Our sensitive equipment can detect even small, slow leaks that might not be immediately obvious. For intermittent leaks, we may need to monitor the system over time or use specialized testing methods.

We focus on leak detection and repair. If we discover mold during our inspection, we can refer you to qualified mold remediation specialists. Addressing the source of moisture (the leak) is the first critical step in preventing further mold growth.

Leak detection costs vary depending on the size of your home, the complexity of the issue, and the methods required. We provide clear pricing information before beginning any work. Contact us for a specific estimate based on your situation.

Yes. We stand behind our work and offer warranties on our repair services. The specific warranty terms depend on the type of repair performed. We'll provide detailed warranty information before completing any repairs.

We prioritize emergency situations and strive to respond as quickly as possible, often within the same day for urgent cases. Our response time may vary based on our current schedule and your location within our service area.

Yes, we recommend that you or a representative be present during the leak detection service. This allows us to discuss our findings with you directly and explain any recommended repairs.

We provide residential water leak detection and repair services throughout British Columbia, with special focus on Metro Vancouver, including Vancouver, Burnaby, Richmond, Surrey, Coquitlam, North Vancouver, and surrounding areas.

You can schedule a leak detection service by calling us at (604) 269-5325 or emailing info@houseleak.ca. We'll ask for some basic information about your leak concerns to help us prepare for the inspection.

We occasionally offer seasonal promotions or discounts for specific services. Contact us directly for information about any current offers that might apply to your situation.

We use a combination of advanced technologies, including acoustic leak detection equipment, thermal imaging cameras, digital moisture meters, and camera pipe inspection systems. This multi-technology approach allows us to detect leaks in various materials and locations with high accuracy.

Yes. Our leak detection equipment is completely safe for your home, family, and pets. We use non-invasive methods that don't introduce any harmful substances or radiation into your home.

Acoustic leak detection uses highly sensitive microphones to listen for the sound of water escaping from pipes or fixtures. Water under pressure creates a distinct sound when leaking, which our specialized equipment can detect through walls, floors, and other materials.

Thermal imaging cameras detect temperature differences on surfaces. Water leaks typically create cooler areas as the water evaporates, which appear as distinct patterns on the thermal camera. This allows us to see moisture that isn't visible to the naked eye.

Yes. Our equipment can detect leaks in various pipe materials, including copper, PEX, PVC, galvanized steel, and cast iron. Different pipe materials may require different detection methods, which is why we use multiple technologies.

Our equipment can detect underground leaks at various depths, though the exact depth capability depends on soil conditions, pipe material, and the size of the leak. In most residential settings, we can detect leaks in typical underground pipe installations.

Yes. We can detect leaks in swimming pools, hot tubs, and their associated plumbing systems. Pool leaks often require specialized testing methods, which our technicians are trained to perform.

Regular maintenance is key to preventing leaks. This includes inspecting visible plumbing connections, checking for toilet leaks, maintaining proper water pressure, replacing old appliance hoses, and being aware of the age and condition of your plumbing system. We can provide a more detailed prevention plan specific to your home.

For most homes, an annual leak inspection is recommended, especially for older properties or those with a history of plumbing issues. However, you should schedule an inspection immediately if you notice any signs of a potential leak.

Common causes include aging pipes, high water pressure, poor installation, temperature fluctuations causing expansion and contraction, corrosion, tree root intrusion, and wear and tear on fixtures and appliances. Identifying these issues early can prevent major leaks.

Yes. While BC generally has milder winters than other parts of Canada, freezing temperatures can still occur and cause pipes to freeze and burst, particularly in unheated areas or in homes with inadequate insulation. We can provide recommendations for protecting your pipes during cold weather.

A simple way to check for toilet leaks is to add a few drops of food coloring to the tank and wait 15-30 minutes without flushing. If color appears in the bowl, you have a leak. Toilet leaks can waste significant amounts of water and increase your water bill.

If you suspect a leak, first check for visible signs like water stains, dampness, or pooling water. For significant leaks, locate your main water shut-off valve and turn it off to minimize damage. Then call us at (604) 269-5325 for professional leak detection and repair.

Yes. There are various smart water monitors and leak detectors available that can alert you to potential leaks. These devices can be particularly useful for second homes or when you're away. While these devices can provide early warning, they don't replace professional leak detection for pinpointing the exact source.